Segal Jewelry review: is it legit, and what should you know before ordering?
Buying a ring online from a brand you haven't heard of takes some trust. We went through Segal's published policies so you know exactly what you're getting.
We are an affiliate of Segal Jewelry, which means we earn a commission on purchases. That's exactly why we've tried to be specific about what Segal promises and where you should double-check. The store's own policy pages are the final word, so we link to them.
The short version
Segal is a US jeweler with a very large catalogue of handmade designs, physical locations in Los Angeles and New York, and customer-friendly published policies: free shipping, a 30-day return window, 60 days of free resizing and a lifetime warranty. Its strengths are original designs (especially floral and black diamond rings) and flexibility in stone and metal. The main downside is the sheer size of the catalogue, which makes comparing options slow. That's the problem this site tries to solve.
What Segal promises
| Policy | What Segal advertises | What to check |
|---|---|---|
| Returns | Risk-free 30-day returns | Whether custom or engraved pieces are excluded |
| Shipping | Free worldwide shipping and free returns | Import duties outside the US; delivery time for made-to-order rings |
| Resizing | 60 days of free resizing | Designs with stones all the way round may not be resizable |
| Warranty | Lifetime warranty | What counts as a manufacturing defect versus wear |
| Upgrade | Lifetime upgrade program | Minimum spend on the new piece |
| Engraving | Free engraving | Character limits and effect on return eligibility |
| Payment | Major cards, PayPal, wire transfer (with a discount), Affirm and Splitit instalments | Instalment interest rates before you commit |
| Support | Phone support 24/7, appointments in LA and NY | Book ahead if you want to visit |
What we like
- Original designs. Princess Lotus, Elena and Sydney aren't the rings you see in every mall window.
- One design, many stones. Most settings are available with natural diamond, lab diamond, moissanite, black diamond or coloured gems, so you can fit a design to your budget.
- Policies built for proposals. Free resizing for 60 days helps when you have to guess a ring size in secret.
- A physical presence. Two US locations and phone support make it easier to resolve problems than with a purely online brand.
What to watch
- Frequent sales. When we checked, a storewide sale was running. That's good for buyers, but it means the "regular" price is less meaningful. Compare the sale price itself.
- Catalogue overload. Thousands of numbered variants make it hard to compare. Use the design families on this site to narrow down first.
- Stone details. For natural diamonds and black diamonds, ask for grading and treatment information for the specific stone before you pay.
Segal's own reviews page shows many positive customer stories. As with any store, read a range of independent reviews too, and keep your order confirmation and correspondence.
Questions people ask
Is Segal Jewelry a real company?
Yes. According to its site, it is operated by My Goldsmith LLC, with locations at 550 S Hill St in Los Angeles and 580 5th Ave in New York, and phone support at +1 800 231 7851.
Can I see a ring in person before buying?
Segal offers appointments at its Los Angeles and New York locations through the Book an Appointment page on its site.
Does Segal ship internationally?
Segal advertises free worldwide shipping and prices in several currencies. Import duties may apply depending on your country.